Cancellation &
Refund Policy

At Niraj Industries, we manufacture and supply high-quality PVC pipes, fittings, and related industrial products. We are committed to fair business practices and maintaining the highest level of customer satisfaction.

This Cancellation & Refund Policy applies to all orders placed directly with Niraj Industries — whether placed through our website, sales representatives, or via phone/WhatsApp. By placing an order, you agree to the terms described in this policy.

Customers may request cancellation of their order subject to the following conditions:

• Orders can be cancelled free of charge if the cancellation request is made before the order has been dispatched from our warehouse or manufacturing unit.
• Cancellation requests must be submitted via our Contact Us page, email, or by calling our sales helpline. Please mention your Order ID and registered contact number.
• Once an order has been dispatched, it cannot be cancelled. However, you may initiate a return request upon delivery as per our Return Policy (Section 05).
• For orders that include custom cutting, special sizing, or made-to-order products, cancellation may not be possible once production has commenced. Please review Section 07 for details.
• Upon successful cancellation, you will receive a confirmation message/email within 24 business hours. Refund will be processed as per Section 04.

The timing of your cancellation request determines your refund eligibility:

The following table outlines refund eligibility based on order type and situation:

Returns are accepted within 7 days of delivery under the following conditions:

• The product must be unused, uncut, and in original condition with the original packaging intact.
• Returns for damaged or defective goods must be reported within 48 hours of delivery with photographic evidence shared via WhatsApp or email.
• Goods that have been cut, welded, installed, or modified in any way are not eligible for return.
• Return transportation arrangements and costs are the customer's responsibility unless the return is due to our error (wrong product/damaged delivery).
• All returned goods will be inspected upon receipt at our warehouse before any refund or replacement is processed.

The following situations are not eligible for cancellation, return, or refund:

• Products that have been cut, installed, or modified after delivery.
• Orders for custom sizes, special colours, or made-to-order products once production has started.
• Damage caused due to improper installation, misuse, or storage by the customer.
• Returns initiated after 7 days from the delivery date without prior written approval from Niraj Industries.
• Goods damaged due to natural calamities, accidents, or third-party transportation not arranged by us.
• Delivery charges and handling fees once the order has been dispatched.

Special terms apply for bulk purchases and custom-manufactured products:

• Bulk orders (above ₹50,000 value) require a confirmed Purchase Order or written agreement before production begins.
• Advance payments for bulk orders are non-refundable once production has commenced, unless Niraj Industries is unable to fulfil the order.
• Cancellation of bulk orders before production commencement may attract a processing fee of up to 10% of the order value.
• Custom pipe sizes, special pressure ratings, or non-standard product specifications are made to order and are fully non-refundable once confirmed.
• Partial cancellation of bulk orders is evaluated on a case-by-case basis. Contact our sales team to discuss your situation.

Raising a request is simple. Use any of the following channels:

• Online: Visit our Contact Us page and fill in the enquiry form with your Order ID, issue description, and contact details.
• WhatsApp: Send your order details and issue to our business WhatsApp number. Include a photo if reporting a damaged or wrong product.
• Email: Write to us with your Order ID, issue description, and any supporting photos. Our team will respond within 24 business hours.
• In Person: You may also visit our office in Nagpur to raise a request directly with our sales or support team.