Privacy
Policy

Niraj Industries is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website (https://nirajindustry.com/) or interact with us to place orders for our products and services.

By using our website or submitting your personal information to us, you consent to the practices described in this policy. This policy applies to all customers, enquirers, and visitors, whether you are an individual or a business representative.

We may collect the following categories of personal information from you:

We collect personal information through the following channels:

• Website Forms: When you fill out our Contact Us, enquiry, or callback request forms on our website.
• Order Placement: When you place an order directly through our website, via phone, WhatsApp, or through a sales representative.
• WhatsApp / Phone: When you contact us directly for product enquiries, quotations, or order-related communication.
• In-Person Visits: When you visit our office or warehouse and provide your details for business purposes.
• Automatic Collection: Certain technical data such as IP address, browser type, and pages visited is collected automatically when you use our website via cookies and web analytics.

Your personal data is used strictly for the following purposes:

• Order Processing: To process, confirm, and fulfil your product orders, and to send delivery and invoicing details.
• Customer Communication: To respond to your enquiries, provide quotations, follow up on orders, and resolve any issues.
• Business Records: To maintain accurate records of transactions, as required under Indian accounting and tax regulations (GST compliance).
• Service Improvement: To understand how our website is being used so we can improve its content and usability.
• Marketing (Optional): With your consent, we may occasionally share product updates, offers, or new arrivals. You can opt out at any time.

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Logistics Partners: Your delivery address and contact number may be shared with courier or transport partners solely for the purpose of completing your delivery.
• Payment Processors: When payments are made via digital channels, relevant data is processed by secure third-party payment gateways under their own privacy policies.
• Legal Obligations: We may disclose your information if required to do so by law, government authority, or a court order under Indian law.
• Business Transfer: In the unlikely event of a merger or acquisition, customer data may be transferred as part of business assets, subject to the same privacy protections.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse:

• Our website uses SSL/TLS encryption to protect data transmitted between your browser and our server.
• Access to customer data within our organisation is restricted to authorised personnel only on a need-to-know basis.
• Personal data is stored on secure servers and backed up regularly to prevent loss.
• We retain your data only for as long as it is necessary for the purpose collected, or as required by law (e.g., GST records must be retained for a minimum of 6 years under Indian law).
• In the event of a data breach that poses a risk to your rights, we will notify affected individuals as soon as reasonably practicable.

Our website uses cookies to improve your browsing experience. Here is what you need to know:

• Essential Cookies: Required for the website to function correctly (e.g., session management, form submissions). These cannot be disabled.
• Analytics Cookies: We use tools like Google Analytics to understand website traffic and user behaviour. This data is anonymised and aggregated — it is not linked to you personally.
• We do not use advertising or tracking cookies that follow you across other websites.
• You can disable cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality.

You have the following rights regarding your personal data held by us:

Our website and services are intended for use by businesses and adults only. We do not knowingly collect personal data from individuals under the age of 18.

If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has submitted information to us, please contact us immediately.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Online: Use our Contact Us page and mention "Privacy Request" in your message.
• In Person: Visit our office in Nagpur, Maharashtra to speak with our team directly.
• Policy Updates: We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised "Last Updated" date. Continued use of our website constitutes your acceptance of the updated policy.